"Discover How To Improve
Dining Room Service,
Gain A Better Reputation
& Increase Your Sales..."
NYC Restaurant Insider Reveals
The Simple Steps To Improving
Dining Room Service & Increasing Restaurant
Profits...
From The Desk Of:
Richard Saporito
Dear
Friend,
or more than 30 years, I
worked in a variety of New York City
restaurants.
I've worked in moderate sized cafes as well
as some of the largest NYC establishments
with seating for more than 1,500
guests.
In that time, I've been part of some
extremely successful restaurants and I've
also
witnessed many that struggled
unnecessarily.
In my experience, the primary factor
that separates successful restaurants
from
those that struggle, is thelevel
of service that is provided to the
customer.
Sure, the location, menu and marketing play
a part, but the most successful
restaurants all have one thing in
common...
They provide customer service
which exceeds their customer's
expectations!
Why is this so
vital?
Well,
consider these statistics from the White
House Office of Consumer Affairs in
Washington, DC...
For every complaint
you're aware of, there are 26
additional customers who
have unresolved problems or
complaints...
A dissatisfied customer
will tell 9 to 15 people about
their displeasure and
sometimes they will tell as many as
20.
On
the other hand, this same group also
found...
Up to 96% of customers
would do business with you again if
they felt you acted
quickly and to their satisfaction
and many said they would refer
other people.
On average, happy
customers will tell 4-6 people
about their positive
experience.
The Fact
Is...
Businesses that provide
extraordinary customer service can improve
their
profitability, increase market share
and will have customers who are willing to
pay
more for their products and services simply
because of the extraordinary service
they receive.
Think about it...
Why
do people "eat-out?"
Most
do it because they want to escape the
"realities" of their everyday life.
They
want to escape the labors associated with
cooking at home...
The
preparation, the cooking and the inevitable
clean-up that's required.
They want to be pampered a
bit...
They want to be
served.
Here's The Bottom
Line...
Improving the customer service in
your restaurant will help you make more
money and experience more growth. It can
also help you save a significant amount of
money in advertising costs as your
customers will become your most effective
form
of advertising.
Anyone involved in advertising or
marketing a restaurant knows three
things...
Word-of-mouth
marketing is by far the best
kind (& it's
free)
It's far more
expensive to acquire a new
customer than it is to keep a
current one
Happy customers
return time-and-again and
will refer you to family and
friends
"...helping
us to elevate
our dining room customer
service!"
Richard,
"This
book has a lot of
great organizational
tips helping us to
elevate our dining
room customer
service!"
Orlando Campos -
General Manager,
Brasilia Grill, Montville,
New Jersey
There is
absolutely no downside to improving your dining
room service so I'm
guessing you have only two questions for
me...
How can I help you improve your dining room
service?
AND...
How much is this going to cost?
Well, I've taken my 30-plus years of experience
as a restaurant professional and have
written an ebook which you can download and
benefit from immediately.
Inside this ebook, entitled "How To Improve
Dining Room Service," you will find
everything you need to improve your
restaurant's organization, exceed your
customer's
expectations and increase your profits.
No stone is left unturned...
In detail, the
book shows you how to
make
immediate improvements
in:
Front Door and
Reservation Desk
Duties Seating
Efficiency Dining Room
Organization,
Understanding and
Awareness Menu Knowledge
and Effective
Upselling Service Staff
Scheduling Traffic Flow
Guidelines Sanitary Rules
and Advice Safety
Information Customer
Satisfaction and Much
More!
The Results Are
Astounding!
You'll
find your restaurant runs smoother, your
customers and staff happier,
and realize greater profitability through
higher sales and increased
business.
Who Was This Written
For?
Whether
you are a restaurant owner, manager or a member
of the waitstaff you will greatly benefit from
"How To Improve Dining Room
Service!"
As a
matter of fact, this information is also
invaluable to anyone who has opened a new
restaurant or is planning on doing
so.
Here's
who will benefit...
Established restaurants
will learn how to quickly elevate their
dining room service, increase
average sales, improve overall efficiency,
reduce waste and explode repeat business
as they exceed their customer's
expectations.
New restaurantsor
those planning on opening a restaurant
will learn how to get organized right from
the start and quickly establish themselves
as a restaurant of excellence!
Members of the waitstaff
will discover how to increase their
efficiency, dazzle their customers through
excellent service and menu knowledge and
make more money because of the increased
satisfaction and higher overall sales.
"Richard's book was
extremely
useful..."
"Richard's
book was extremely
useful for the dining
room service staff
training
sessions at our
restaurants!"
Leonard Nakonechny
-
Owner,
C & Nu Restaurants,
Vancouver,
Canada
"...quite
valuable to our
readers!"
Richard,
"Your
publication is
fantastic and quite
valuable to our
readers!"
Eric Hahn -
Executive Chef &
Editor-in-Chief,
RestaurantEdge.com
In
addition to the ebook, you will also receive my
Restaurant Performance Evaluation
Guide.
The
Restaurant Performance Evaluation Guide is an
in-depth series of more than 60
questions. These questions represent what is
most important from a customer's
point-of-view.
If you
answer these questions honestly, you will gain
a deep understanding of how
your customers feel about YOUR
restaurant!
It's almost
like you're reading your
customer's
mind...
Inside, you'll
find questions pertaining
to:
The Outside
Appearance of the
Restaurant Front Door
and Dining Room
Appearance Menu
Analysis Ambiance
& Overall
Comfort Dining/Waitstaff
Service, Skills &
Technique Food
Preparation and
Quality Service
Ending Issues Payment
Handling Restrooms
and Sanitation
Concerns and Much
More!
Using this
guide, you will be able to see your restaurant
the way your customer sees
it. It will help you determine what things you
are already doing right and what
areas need improvement.
Every restaurant who has used my guide has
experienced immediate benefits.
After
all, you're making improvements to the areas of
your restaurant which matter most to
your customers.
You will also get my new publication entitled
the "Dining Service Exam."
This exam
includes the 50 most
important questions (&
answers) from my book.
You can use it to
ingrain the book's concepts
into your
own mind or use it to train
and evaluate your
staff.
Each answer is
explained in detail so your
staff will understand
the concepts behind
them.
This is a
valuable resource and one
you can use again
and again.
In
addition to the exam, I'm giving you Six
Free Dining Room Service Tools that will
save you both time and money.
These are
the same exact tools I use in my Restaurant
Consulting practice and
will further enhance both your restaurant's
efficiency and productivity.
Here's
a look at the Six Free Dining Room Service
Tools you'll receive
when you order today...
Your 6 Free
Dining Room Service
Tools
include:
"Ten For
Service"
Ten
for Service covers
the Ten "To-Do's" To
Help Improve The
Dining Room Service
Of Each & Every
Shift!
It
will enable whoever
is responsible for a
particular shift
(Whether that is the
owner, manager, a
member of the
waitstaff or the
host) to quickly
check to make
sure
everything is in order
before the shift
begins.
While
somewhat simple in
nature, "Ten For
Service" helps to
relieve stress,
increase efficiency
and communication
between staff and
helps to set the tone
for a positive
and rewarding
shift.
"Dining Room
Schedule"
The
Dining Room Schedule
is an Excel®
spreadsheet that
allows the restaurant
owner or manager to
quickly manage all
employees schedules
and
assignments.
The
document continues
the concepts taught
in the book and will
increase the
efficiency of the
owner or manager
while improving
communication between
staff.
This
document is supplied
in both Microsoft
Excel® format and in
PDF format. This way,
the document will
be valuable to those who do
not use Excel® and would
prefer to fill out the
Dining Room Schedule by
hand.
"Daily
Reservation
Sheet"
The
Daily Reservation
sheet is also an
Excel® spreadsheet
which will allow the
host to perform
at
top efficiency.
It allows the host to
quickly track who is on
shift and where they are
assigned. It also keeps
record of reservations and
a waiting list so the host
can improve seating
efficiency and minimize
wait times.
As with the Dining Room
Schedule, the Daily
Reservation Sheet is
supplied in both Microsoft
Excel® and PDF
formats.
"Incident
Report"
The
Incident Report is a
document of extreme
importance. While our
material contains
valuable advice to
help you avoid
accidents, it is
important you prepare
for them in
advance.
The Incident Report will
help you accurately capture
the information so vital to
your business and the
incident in question. It's
the one document you really
don't want
to use but having it offers
much needed protection.
The Incident Report is
supplied in both Microsoft
Word® and PDF format so you
can customize the document
to suit your restaurant's
needs.
"Substitution
Sheet"
The
Substitution Sheet
makes the process of
keeping track of
employee
shift-substitutions a
breeze.
Over-staffing, as well as
under-staffing, are both
easily avoided when there
is clear advance
communication as to who is
working each
shift.
The
Substitution Sheet
helps to maintain
clear communication
between management
and staff and will
produce greater
efficiency in your
restaurant's
operation.
It is supplied in both
Microsoft Excel® and PDF
format.
"Sample Menu
Description"
As
explained on page 13
of the ebook, one way
to increase both
dining room service
and restaurant
profits is by
expanding the product
knowledge of each
member of the
waitstaff.
One easy way to do this is
by providing the waitstaff
with a Menu Description
sheet that further
describes each menu
offering and offers
suggestions of items that
might enhance the diner's
experience.
The provided Sample Menu
Description quickly
illustrates exactly how
this process works and will
help you shortcut the time
it will take to prepare one
for your own
restaurant.
All
together, these six
bonuses have a value
of more than $197 but
they're yours
absolutely free when
you order "How To
Improve Dining Room
Service"
today!
This
material has been carefully laid out to
bring you and your restaurant maximum
benefits in the shortest time possible and
I Personally Guarantee Your
Satisfaction!
The
ebook and supplemental materials follow the
exact same system I use when conducting
hands-on restaurant consulting only for a
fraction of the price.
I
continually receive emails from restaurant
owners, managers and staff from around the
world with rave reviews of my "How To
Improve Dining Room Service" system and
I guarantee it will work for
you!
Here's just a few "Rave
Reviews"...
"Thanks
to your
book..."
Richard,
"Thanks
to your book I can now
display great service
in my
restaurant!"
Francis
Le Roux-
Owner, De Ark
Guesthouse,
Lydenburg, South
Africa
"This
is a great
book..."
"This
is a great book for
fixing dining room
service
problems. Our
restaurant runs
smoother now and
our customers have
never been
happier!"
Ted
Lo Russo -
Manager, Canyon
Road
Restaurant,
NYC, New
York
"Very
helpful..."
"Very
helpful for the service
training at our new
restaurant!"
David
Ray-
Food and Beverage
Director, Radisson
Hotel, Annapolis,
Maryland
"Thanks
so
much..."
Richard,
"Thanks
so much, your
manual was very
interesting, easy
to read with many
items that we
retracted and used
for our
operations!"
Marc C.
Moulinet-
Director of
Services, Horseshoe
Bay Resort, Marble
Falls,
Texas
What's Your
Guarantee?
Honestly, I've been helping
restaurants (of all shapes & sizes) for
a long time now.
I'm so
confident that my information will help you
improve your dining room service, your
restaurant's efficiency and help you to
make more money by increasing your average
sales as well as from an increase of
business.
That's
why I can give you my Personal Guarantee
with complete assurance!
My Personal 100%
Moneyback
Guarantee...
IF
YOU ARE NOT
SATISFIED WITH YOUR
PURCHASE (FOR ANY
REASON) JUST SEND
YOUR REQUEST IN
WRITING AND YOU
WILL RECEIVE A FULL
REFUND.
NO
QUESTIONS, NO
HASSLES,
NO PROBLEM!
Thank
you for your
purchase,
So, What Does It Cost
You Ask?
Well,
I think you'll be pleasantly
surprised!
Because I'm supplying you the
materials in a downloadable format it helps
to keep my overhead low. It also
means you will receive the ebook, the
evaluation guide, the exam and the Six Free
Dining Room Service Tools IMMEDIATELY
AFTER PURCHASE!
I'd
planned on charging $97 for this package
and know it is worth far more to any
restaurant who puts the system to work
but... I really don't want price to be an
issue.
I want
it to be affordable for anyone and to
benefit as many restaurant owners, managers
and waitstaff as I possibly can.
That's why, for a limited time,
you can get this entire package for
only...
$97,
$67... Only
$47
Here's what you get when you
order today...
YES
Richard,
I Want To
Improve
Dining Room
Service!
I
Understand
I'll Be
Receiving
Your New Ebook,
"How To Improve
Dining Room
Service" Which Will
Help Me To Improve
Dining Room
Service, operate
more efficiently
and make more
money.
I Also Acknowledge
That I'll receive
your "Restaurant
Performance
Evaluation Guide,"
the "Dining Service
Exam" & The Six
(6) Exclusive
Bonuses You're
Offering For Acting
Immediately.
On That Basis,
Please Give Me
Immediate Access To
Your Proven System
For Only
$47.
I Understand That I
Have A Full 8 weeks
To "Test Drive"
Your System and If
I Don't Like It...
I Don't
Pay!
ClickBank
sells our products
- they are a
trusted online
retailer
specializing in
digitally delivered
products
(We reserve the
right to end this
"Limited Time"
pricing at anytime
without
warning.)
To your
restaurant's success,
Richard
Saporito
PS - I'm confident "How To Improve
Dining Room Service" will help you improve your
restaurant's service, increase efficiency, and
add more money to your bottom line!
PPS -
Remember, there's absolutely NO RISK!
Because I know my system will work for you, I'm
willing to let you "test drive" it for 8 Full
Weeks and assume all the risk!
If you
don't feel my "How To Improve Dining Room
Service" ebook, the "Restaurant
Performance Evaluation Guide," the "Dining
Service Exam" (& Six Free Bonuses) was
worth your investment, then you don't pay...
Period!
Just email
me and you'll get all your money back without
any hassles... You have my Personal Guarantee!Click Here To
Order Now!
"...helping
us to elevate
our dining room customer
service!"
Richard,
"This
book has a lot of
great organizational
tips helping us to
elevate our dining
room customer
service!"
Orlando Campos -
General Manager,
Brasilia Grill, Montville,
New Jersey
"This
is a great
book..."
"This is
a great book for fixing
dining room service
problems. Our
restaurant runs
smoother now and our
customers have never
been
happier!"
Ted Lo
Russo -
Manager, Canyon Road
Restaurant,
NYC, New
York
Topserve
Restaurant
Consulting, Inc.
147-45 Beech Ave.
Bayside, NY 11355
(888) 276-4808
Website
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HowToImproveDiningRoomService.com
on this web
page.
or more than 30 years, I
worked in a variety of New York City
restaurants.
Front Door and
Reservation Desk
Duties
Established restaurants
will learn how to quickly elevate their
dining room service, increase
average sales, improve overall efficiency,
reduce waste and explode repeat business
as they exceed their customer's
expectations.
